Terms and Conditions
This legal notice applies to all purchases made by you:
(a) through the website under the domain name www.thane.tv ("the Site") and
(b) through our telephone order line ("the Order Line"). By offering to purchase products through the Site or the Order Line you are entering into an agreement on the terms and conditions set out below with Thane Direct UK Limited ("Thane UK"). Thane UK's company registration number is 4301636 and its registered office is at Thane Direct UK, 1 Fore Street Avenue, London, EC2Y 9DT. However, Thane UK's business address is:
Thane Direct UK Ltd
1 Fore Street Avenue
DO NOT SEND RETURNS TO THESE ADDRESSES. PLEASE CONTACT CUSTOMER SERVICE TO RETURN AN ITEM.
Thane UK's VAT number is 791 6859 71. These terms and conditions of sale are additional to and not a substitute for the general terms and conditions of use of the Site.
These terms and conditions are only available in English.
Specifications of the products to be supplied by Thane UK on the Site, on Thane UK's television programmes and given over the Order Line are not intended to be binding and are intended only to give a general description of the products.
Thane UK warrants that it has the right to supply all products offered by it on the Site and the Order Line and that the products will substantially comply with their description.
All products are provided on an "as is" and "as available" basis. To the maximum extent permissible, Thane UK makes no other warranties or promises about the products, and any implied warranties are excluded.
2. Availability, Prices and Information
Thane UK does not promise that products are necessarily available, and all products are offered for sale subject to availability. The prices for the products and the delivery services shall be the prices listed on the Site or given on the Order Line on the date of your order [inclusive of VAT] [but] exclusive of the delivery charges which will be added to the total amount due. All prices displayed on the Site or given on the Order Line are quoted in UK Pound Sterling and the product price and the delivery charge must be paid in full except where discounts are offered as detailed on the Site or given on the Order Line.
3. Ordering on the Site
Once you click on the "Confirm & Pay" button Thane UK will treat the order as an offer by you to purchase the products subject to these terms and conditions of sale. You are responsible for ensuring the accuracy of your order.
If Thane UK accepts your offer it shall confirm each order on-line via the internet and/or by e-mail and Thane UK's confirmation of the order in writing (in the form of an email) shall be Thane UK's acceptance of the contract between Thane UK and you.
The terms of your orders will not be filed electronically and will not be made available to you on request so you should print off and retain Thane UK's confirmation of the orders for your records.
4. Ordering Through the Order Line
When you place an order through the Order Line Thane UK will treat the order as an offer by you to purchase the products subject to these terms and conditions of sale. You will be given an opportunity to review your orders, correct any errors and confirm your order. You are responsible for ensuring the accuracy of your orders.
5. Personal Data
Thane UK is registered under, and will process your personal data in accordance with, data protection legislation. Any personal data that is provided to Thane UK in the course of any transaction with you (with the exception of any credit card details which shall be kept confidential) shall be processed in accordance with clause 6 of Thane UK's general terms and conditions of use of the site.
All products will be delivered to the address that you indicate when you complete the "Checkout" page of the Site or place orders through the Order Line and risk of damage to or loss of the products shall pass to you at the time of delivery even if the products have not been received by you in person.
Any times quoted for delivery are approximate only and Thane UK shall not be liable for any delay in delivery of the products howsoever caused. Thane UK shall confirm each order in writing by sending you a receipt along with your products.
7. Cancellation and Returns of Products
Thane UK wants you to be totally satisfied with the products that it provides to you so our general rule is that if you would like to cancel your order for products and return them you may do so at any point within 14 DAYs from the day after receiving them (enclosing a copy of your product confirmation/receipt and your reasons for returning the product). However, a longer period may apply from time to time where this is expressly stated on the Site, the Order Line or on our television programmes. Thane UK will refund the full purchase price of the products including the delivery charges. However, if you are only returning part of an order no refund will be given in respect of the delivery charges. If you requested additional services such as Priority Processing, no refund will be given for the additional charges incurred by you for these services. If you exercise your right of cancellation in accordance with this clause 7, you must return the products to Thane UK at your own expense.
The cancellation policy detailed above will not apply if the fault arises from fair wear and tear in our reasonable opinion, deliberate damage, accidental damage, negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the goods without manufacturer approval. Thane UK will confirm any cancellation by email and will repay to you the cost of the products including the outbound delivery charges within 14 days from receipt of your goods or proof of the return of the goods if that is earlier.